Contact

Got a question about your order, sizing or the mat itself? Send us an email and we'll get back to you.

Email: coolkelpieco.au@gmail.com

We usually reply within 1–2 business days (Monday to Friday, AEST/AEDT). If you haven't heard back after that, check your junk or spam folder, as replies sometimes end up there.

To help us help you faster, please include:

• your order number (if you've placed an order)
• what's going on, in a sentence or two
• a photo, if there's a problem with the mat

Before you write, our FAQs cover delivery times, filling the mat, cleaning and returns.

Kelpie Co., Port Stephens NSW.