Good questions
Do I need to put it in the fridge or freezer?
No. Fill it from the tap and it sets into a gel pad that feels cool to lie on, with no freezer and no power.
Does it need power or batteries?
No. There's nothing to plug in or charge.
Will my dog use it?
Most dogs already go looking for cool spots, so putting the mat where they like to rest usually does the trick. Some take a day or two to warm up to anything new. A familiar blanket or a treat nearby can help.
What size should I get?
Measure your dog lying down, nose to base of tail, and pick a mat at least that long. Between sizes? Go up.
Can I use it outside or in the car?
Yes, in shade. Direct sun will warm any surface, and that includes the mat.
How do I clean it?
Damp cloth, mild soap, air dry.
Is it OK for dogs who chew?
We'd keep an eye on chewers. If the cover is damaged, remove the mat.
How long will delivery take?
Free shipping Australia-wide. Usually 7–15 business days, tracked.
How do I get in touch?
Email coolkelpieco.au@gmail.com and a real person will get back to you.