Shipping policy

Last updated: 2 November 2026

Where we ship

We ship to addresses within Australia only, including PO Boxes and parcel lockers.

Cost

Shipping is free on every order, Australia-wide.

How long it takes

Our mats ship from our overseas supplier, not from a local warehouse.

Processing: orders are usually processed within 1–3 business days.
Delivery: once shipped, delivery usually takes 7–15 business days.

These are typical times, not guaranteed dates. Delivery can take longer during busy periods, public holidays, bad weather or customs delays, and to regional and remote areas.

Tracking

When your order ships, we'll email you, with tracking details where available. Tracking can take a few days to start updating, so don't worry if it's quiet at first.

Orders with more than one item

If you order more than one mat, they may arrive in separate parcels on different days.

Check your address

Please double-check your delivery address at checkout. If you spot a mistake, email us as soon as you can. We'll try to fix it, but once an order has been sent we may not be able to change it.

Late, lost or damaged parcels

If your order hasn't arrived within 25 business days of dispatch, or tracking shows it as delivered but you can't find it, email us and we'll look into it with the carrier.

If your mat arrives damaged, email us within 30 days with your order number and a photo, and we'll sort it out. See our Refund Policy.