Refund policy

Last updated: 2 November 2026

We want you to be happy with your mat. If something's not right, email us and we'll work it out.

Your rights under the Australian Consumer Law

Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in this policy limits or replaces those rights. If your mat develops a fault after the 30 days below, you may still be covered by the ACL. Just get in touch.

Faulty or damaged items (within 30 days)

If your mat arrives damaged, has a manufacturing fault, or isn't what you ordered, email us within 30 days of delivery and we'll offer a replacement or a refund.

Please include:

your order number
a short description of the problem
a photo or two showing the fault or damage

We'll cover any return postage for faulty or damaged items. In many cases we won't need the item back, and we'll let you know if we do.

Change of mind

If you've changed your mind, you can return the mat within 30 days of delivery, as long as it's:

unused and unfilled (no water added)
in its original packaging, in a condition we can resell

Return postage is at your cost, and we can't refund the cost of sending it back. We recommend a tracked service, as we can't be responsible for returns lost in the post. Once we receive and check the item, we'll refund the price you paid for the mat.

Please don't send anything back without contacting us. Email us first and we'll give you the return address.